Shipping Policy

At Nook Box, we know waiting for book mail is both exciting and mildly torturous. This Shipping Policy explains when we dispatch orders, how tracking works and what to do if something doesn't go quite to plan.

1. Subscription Box Shipping

Nook Box subscription boxes are prepared and dispatched in monthly batches.

We aim to dispatch monthly subscription boxes by the 10th of each month, unless otherwise communicated.

This is a dispatch timeframe, not a guaranteed delivery date. Occasionally, circumstances outside our reasonable control - including supplier, publisher, printing, production or freight delays - may affect our usual dispatch schedule.

If there is a significant delay affecting a monthly box, we will communicate this with affected customers.

Once your order has been dispatched, tracking information will be sent to the email address associated with your order.

2. Shop Orders

In-stock one-off purchases, past boxes and other shop products are generally processed and dispatched within 3–5 business days.

Business days exclude weekends and Australian public holidays.

During launches, sales, holiday periods or periods of unusually high order volume, processing may take a little longer.

3. Orders Containing Subscription & Shop Products

Where an in-stock shop product is purchased with, added to, or otherwise intended to ship with your upcoming subscription box, the entire order may be held and dispatched together with your monthly Nook Box.

This means the standard 3–5 business day processing timeframe for shop orders may not apply.

If you would like an eligible shop purchase sent separately, please contact us. Additional shipping charges may apply.

4. Pre-Orders & Special Editions

Pre-orders, special editions and made-to-order products will be dispatched according to the estimated timeframe provided on the relevant product page.

Any estimated release, production or dispatch date is provided in good faith based on the information available to us at the time.

Books and custom products can occasionally experience publisher, printer, manufacturer, freight or production delays. If a significant delay occurs, we will provide affected customers with an update where reasonably possible.

If your order contains both a pre-order product and an in-stock product, your order may be held until all products are available unless otherwise stated.

5. Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

For subscription orders, address changes for an upcoming box should be made through your customer account or provided to us at hello@nookbox.com.au before the monthly order is prepared for dispatch.

We recommend making subscription address changes before the 26th of the month to ensure the updated address can be applied to the upcoming box.

Changing your address after an order has already been processed or dispatched will not automatically redirect that shipment.

If you notice an incorrect address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address where possible, but we cannot guarantee changes once fulfilment or shipping has commenced.

6. Incorrect Addresses & Returned Parcels

If an order is returned to Nook Box because an incorrect or incomplete address was supplied, delivery was refused, or the parcel was not collected from the carrier within the required timeframe, we will contact you once the parcel has been returned to us.

Where the return was not caused by an error by Nook Box or the carrier, additional postage charges may apply before the order can be resent.

If you choose not to have an eligible returned order resent, any refund will be assessed in accordance with our Returns & Refunds Policy and applicable consumer law.

Original shipping charges and return-to-sender charges may not be refundable where the return resulted from an incorrect address, failure to collect or another circumstance within the customer's control.

7. Tracking

Where tracking is available, tracking details will be emailed to you once your shipping label has been created or your parcel has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking email.

Customers are encouraged to monitor tracking information and follow any delivery instructions provided by the carrier.

8. Delivery Timeframes

Delivery timeframes shown by Nook Box or a shipping provider are estimates unless expressly stated otherwise.

Actual delivery times can vary depending on your location, shipping method, carrier network, public holidays, weather, peak periods, customs processing and other circumstances.

If your parcel is taking longer than expected, please check your tracking information first.

If your order has not arrived within 21 business days of dispatch, or your tracking indicates that the parcel may be lost, please contact hello@nookbox.com.au with your order number.

We will investigate the shipment with the relevant postal or courier provider and work with you towards an appropriate resolution.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

9. Parcels Marked as Delivered

If tracking shows your parcel as delivered but you cannot locate it, we recommend first:

• Checking around the delivery location and any safe-drop areas;
• Checking with other members of your household;
• Checking with neighbours, reception or building management where applicable; and
• Reviewing any delivery photograph or instructions supplied by the carrier.

If you still cannot locate your parcel, please contact us at hello@nookbox.com.au so we can assist with investigating the delivery.

10. Damaged Parcels

If your parcel arrives visibly damaged, please photograph the external packaging before opening it where possible.

Please also photograph any damaged products and retain the packaging while your claim is being assessed.

Contact hello@nookbox.com.au with your order number, a description of the issue and clear photographs.

Product damage, replacements and refunds are handled in accordance with our Returns & Refunds Policy and your rights under the Australian Consumer Law.

11. Australian Shipping

Available Australian shipping methods and charges are displayed at checkout.

Shipping rates may vary depending on the products ordered, delivery location, parcel size, weight and available shipping method.

Any free or subsidised shipping offers are subject to the terms displayed at the time of purchase.

12. International Shipping

Nook Box ships to selected international destinations where available.

International delivery timeframes vary considerably depending on the destination and local postal or customs processes.

International customers are responsible for ensuring that products ordered from Nook Box can legally be imported into their destination country.

Prices displayed to international customers may be shown in a local or converted currency through our online store. Unless expressly stated otherwise at checkout, international product and shipping prices do not include customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country. These charges are the responsibility of the recipient.

13. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, handling fees or other charges imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product or shipping price paid to Nook Box and are the responsibility of the recipient.

Nook Box does not control customs processing times or charges imposed by foreign authorities.

If an international parcel is returned to Nook Box because customs charges were not paid, delivery was refused or the parcel was not collected, additional shipping and return costs may apply.

14. Shipping Delays

Although we do our best to meet our estimated dispatch timeframes, delays can occasionally occur due to circumstances outside our reasonable control, including severe weather, carrier disruptions, customs delays, publisher or supplier delays, industrial action and peak delivery periods.

Where we become aware of a significant delay affecting a Nook Box shipment, we will provide affected customers with information where reasonably possible.

Your rights under the Australian Consumer Law are not affected by this section.

15. Contact Us

For shipping enquiries, please contact:

Nook Box
hello@nookbox.com.au

Please include your order number so we can locate your shipment as quickly as possible.